Salesforce Agentforce is utilized by a diverse range of organizations aiming to enhance their operations with autonomous AI agents. Notable examples include:
- ezCater: Plans to automate customer service processes, simplifying the ordering of workplace meals.
- Saks: Intends to elevate the luxury shopping experience by unifying data and deploying AI service agents to boost service agent productivity.
As of December 2024,
Salesforce reported over 1,000 paid deals for Agentforce, indicating its growing adoption across various industries.
These organizations use Agentforce to simplify tasks in customer service, sales, marketing, and commerce, helping them work more efficiently and keep customers happy.