- ALL SERVICES
- • Salesforce Consulting Services
- • Managed Services
- • Simplification of Interfaces
- • Data Migration and Processing
- • Architectural Solutions and Scoping
- • Code Review, QA and Support
- • Applications Development
- • Pre-sales and Solutions Consulting
- • Technical Audit and Support
- • Custom Applications Development
- • AI Apps
Privacy Policy
Effective Date: 1.09.2018
Last Updated: August 28, 2026
Twistellar ApS ("we", "us", or "our") provides this Privacy Policy to inform you of our personal data handling practices for personal data we collect from those who contact us by phone or email, as well as visitors to our Website that link to this Privacy Policy ("Website").
This policy sets out the basis on which any personal data or personally identifiable information ("Personal Data") we collect from you, or that you provide to us through our Website, will be processed by us. This policy does not cover any personal data we collect offline or personal data we process on behalf of our clients while providing consulting, implementation, managed services, or other professional services, where Twistellar acts as a data processor on behalf of its clients under applicable data protection laws.
Residents of the European Economic Area (EEA), the United Kingdom, or Switzerland, please see our EEA+ Supplemental Data Protection Law Disclosures section below.
When you contact us or make an inquiry via our Website, your personal data will be collected and controlled by Twistellar ApS, a company incorporated under the laws of Denmark (CVR: 42114979). Twistellar acts as the data controller for the personal data processed through this Website in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
Information We Collect About You
We will collect and process the following data about you:
Information about your visit, including full Uniform Resource Locators (URL), clickstream to, through, and from our Website (with date and time), services viewed or searched for, page response times, download errors, length of visits, and page interaction information (such as scrolling, clicks, and mouse-overs).
Cookies and Tracking Technologies
Our Website uses cookies, web beacons, tags, pixels, and similar technologies (collectively, "Cookies") to distinguish you from other users, provide basic site functionality, analyze traffic, measure advertising effectiveness, and manage your cookie consent preferences.
Types of Cookies We Use:
Managing Your Consent & Cookie Preferences
Non-essential cookies (Analytics and Marketing) are deactivated by default and are only activated after you have explicitly given your consent via our Cookiebot consent banner in accordance with applicable data protection laws and Google Consent Mode v2 requirements.
You have the right to review, change, or withdraw your consent at any time:
Uses Made of the Information
We use information held about you in the following ways:
Disclosure of Your Information
We may share your personal data with selected third parties acting on our behalf as data processors or independent controllers:
International Data Transfers
Your personal data may be transferred to, stored at, or accessed by employees, affiliates, or third-party service providers located outside the country where you reside, including outside the European Economic Area (EEA), the United Kingdom, or Switzerland.
When transfers outside the EEA occur, Twistellar ensures appropriate safeguards are in place in compliance with applicable data protection laws. These safeguards include the European Commission's Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms.
EEA+ Supplemental Data Protection Law Disclosures
Residents of the European Economic Area, Switzerland, and the United Kingdom are entitled to additional disclosures under the GDPR / UK GDPR:
You also have the right to lodge a complaint with a competent supervisory authority, such as the Danish Data Protection Agency (Datatilsynet).
Contacts and Complaints
If you have any questions, comments, or requests regarding this Privacy Policy, or wish to exercise any of your data protection rights, please contact us:
Last Updated: August 28, 2026
Twistellar ApS ("we", "us", or "our") provides this Privacy Policy to inform you of our personal data handling practices for personal data we collect from those who contact us by phone or email, as well as visitors to our Website that link to this Privacy Policy ("Website").
This policy sets out the basis on which any personal data or personally identifiable information ("Personal Data") we collect from you, or that you provide to us through our Website, will be processed by us. This policy does not cover any personal data we collect offline or personal data we process on behalf of our clients while providing consulting, implementation, managed services, or other professional services, where Twistellar acts as a data processor on behalf of its clients under applicable data protection laws.
Residents of the European Economic Area (EEA), the United Kingdom, or Switzerland, please see our EEA+ Supplemental Data Protection Law Disclosures section below.
When you contact us or make an inquiry via our Website, your personal data will be collected and controlled by Twistellar ApS, a company incorporated under the laws of Denmark (CVR: 42114979). Twistellar acts as the data controller for the personal data processed through this Website in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
Information We Collect About You
We will collect and process the following data about you:
- Information you give to us: This is information about you that you actively provide by filling in forms on our Website or by corresponding with us by phone, email, or otherwise. It includes information provided when you request information about our Salesforce consulting, implementation, managed services, software products, or report a problem with our Website.
- Information we collect about you automatically: To monitor, maintain, and optimize the performance of the Website, analyze trends and usage, measure advertising effectiveness, and deliver relevant content, our Website may automatically collect, process, and store certain technical data:
Information about your visit, including full Uniform Resource Locators (URL), clickstream to, through, and from our Website (with date and time), services viewed or searched for, page response times, download errors, length of visits, and page interaction information (such as scrolling, clicks, and mouse-overs).
- Information we receive from other sources: We work closely with trusted third parties (including technology partners, analytics providers, marketing service providers, CRM platforms, and publicly available business sources) that may provide us with additional information about you.
Cookies and Tracking Technologies
Our Website uses cookies, web beacons, tags, pixels, and similar technologies (collectively, "Cookies") to distinguish you from other users, provide basic site functionality, analyze traffic, measure advertising effectiveness, and manage your cookie consent preferences.
Types of Cookies We Use:
- Strictly Necessary Cookies: Essential for enabling basic functions of the Website and allowing you to navigate and use its features securely.
- Performance & Analytics Cookies: Collect aggregated, non-personally identifiable information about how visitors interact with our Website (e.g., pages visited, duration of visit, error messages). We use services like Google Analytics 4, Google Tag Manager, and Hotjar to optimize user experience.
- Functionality Cookies: Allow the Website to remember choices you make (such as your language or regional preferences) and provide enhanced, personalized features.
- Marketing & Advertising Cookies: Placed by third-party advertising networks and tracking platforms, such as LinkedIn Insight Tag, Meta Pixel, and Google Ads, to deliver tailored advertisements aligned with your interests and track overall campaign performance.
Managing Your Consent & Cookie Preferences
Non-essential cookies (Analytics and Marketing) are deactivated by default and are only activated after you have explicitly given your consent via our Cookiebot consent banner in accordance with applicable data protection laws and Google Consent Mode v2 requirements.
You have the right to review, change, or withdraw your consent at any time:
- Via our Cookiebot banner: Click the cookie widget icon in the bottom corner of your screen to manage or withdraw your preferences at any time.
- Via Web Browser Settings: Alternatively, you can manage or disable cookies directly through your web browser settings. Please note that blocking essential cookies via browser settings may impact overall website functionality.
Uses Made of the Information
We use information held about you in the following ways:
- To fulfill contractual obligations and provide the information, products, or professional services requested from us.
- To communicate with you regarding updates, changes to our services, or resources similar to those you have previously inquired about or purchased.
- To administer and secure our Website, including troubleshooting, data analysis, testing, system maintenance, and statistical research.
- To deliver relevant content and advertising and measure or understand the effectiveness of the marketing materials we serve.
Disclosure of Your Information
We may share your personal data with selected third parties acting on our behalf as data processors or independent controllers:
- Trusted Service Providers: Including providers of cloud hosting, website analytics, consent management platforms, CRM systems, and communication platforms (such as Cookiebot, Google Analytics 4, Google Tag Manager, Hotjar, LinkedIn Insight Tag, and Meta Pixel). These service providers are bound by strict contractual obligations to safeguard your data.
- Advertising & Analytics Networks: To serve relevant advertising and measure traffic insights.
- Legal Obligations & Corporate Transactions: If required by law, court order, regulatory enforcement, or in connection with a corporate acquisition, merger, or asset sale.
International Data Transfers
Your personal data may be transferred to, stored at, or accessed by employees, affiliates, or third-party service providers located outside the country where you reside, including outside the European Economic Area (EEA), the United Kingdom, or Switzerland.
When transfers outside the EEA occur, Twistellar ensures appropriate safeguards are in place in compliance with applicable data protection laws. These safeguards include the European Commission's Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms.
EEA+ Supplemental Data Protection Law Disclosures
Residents of the European Economic Area, Switzerland, and the United Kingdom are entitled to additional disclosures under the GDPR / UK GDPR:
- Data Controller: Twistellar ApS, Ny Vestergade 17, 1, 1471 Copenhagen, Denmark (CVR: 42114979).
- Legal Bases for Processing:
- Performance of a contract (Art. 6 (1) (b) GDPR) for fulfilling requested services.
- Legitimate interests (Art. 6 (1) (f) GDPR) for website security, internal administration, and improving performance.
- Legal obligation (Art. 6 (1) (c) GDPR) for compliance with tax, accounting, or statutory obligations.
- Consent (Art. 6 (1) (a) GDPR) for direct marketing activities and non-essential cookies.
- Data Retention: Personal data is retained only for as long as necessary to fulfill the processing purposes or statutory retention periods. Specific cookie retention periods can be managed or reviewed via the cookie consent settings on our Website.
- Your Data Subject Rights: Subject to applicable law, you have the following rights:
- Right of Access to your personal data.
- Right to Rectification of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten").
- Right to Restriction of Processing.
- Right to Data Portability.
- Right to Object to processing, including direct marketing and profiling.
- Right to Withdraw Consent at any time without affecting the lawfulness of processing prior to withdrawal.
You also have the right to lodge a complaint with a competent supervisory authority, such as the Danish Data Protection Agency (Datatilsynet).
Contacts and Complaints
If you have any questions, comments, or requests regarding this Privacy Policy, or wish to exercise any of your data protection rights, please contact us:
- Email: hello@twistellar.com
- Postal Address: Twistellar ApS, Ny Vestergade 17, 1, 1471 Copenhagen, Denmark
- CVR: 42114979