Privacy Policy

Effective Date: 1.09.2018

This privacy policy is valid for this website, (www.twistellar.com) ("this Site" or "we") and implemented by Twistellar Group. The policy sets out the different scopes where user privacy is engaged. By using this website, you agree to the terms and conditions of this Privacy Policy.

Who are we?

Twistellar is a Salesforce Registered Consulting Partner. We're engaged in the greatest Salesforce projects around the world as the tech partner. We are working with US, Europe, and Asia customers from New York, Las Vegas, Toronto, San Francisco, Boston, Middleton, Glendale, Columbus, Fountain Wali, Barcelona, Berlin, Hong Kong, London, Amsterdam, Singapore.

Twistellar masters all major Salesforce domains: Sales Cloud, Service Cloud, Marketing Cloud and Pardot, Community Cloud, IoT Cloud, CPQ, Force.com Platform, integrations with third-party software.

Twistellar software developers combine Salesforce skills with deep AI competencies. Our professional staff work with the data using the most updated machine-learning techniques in customer behavior prediction, natural language processing, computer vision, gaining max of your CRM investments. Twistellar also dedicated to AI Solutions and provide own products in this area.

Scope

This Global Privacy Policy applies to your use of this website and to all Personal Information we collect or you disclose during the use of this website. This Policy gives effect to Twistellar's commitment to protecting your privacy and Personal Information.

What information we collect

When you visit our website, we automatically receive information. This includes information about your IP address, operating system, details about the browser, screen resolution, information collected through cookies and other technologies, the date and time of your visit, and the web page you have visited immediately prior to visiting our website.

We collect this information by using a range of different means which include, but are not limited to when you:
  • Ask to be included in an email or mailing list;
  • Submit your Personal Information to us for any other reason.
The Personal Information that may be collected includes, but is not limited to:
  • Name, gender, address, date of birth;
  • Contact details for your work and personal details, such as email address, postal address and/or telephone number;
  • Your role, position and/or job title within your employment.

How we use the Information

Twistellar may use the Personal Information for business purposes, such as data analysis, developing our website, improving our researches and any of the following purposes:
  • Personalise your experience on the website;
  • Respond to your inquiries and fulfill your requests;
  • Keep you updated with information about our products and services;
  • Provide you with updates and announcements concerning our products and/or promotions;
  • Send you marketing materials that you have signed up to;
  • Help us better meet your needs;
We will not use your data for any automated decision-making, including profiling.

Disclosure of your information

These companies may be provided with access to your information only when it is needed to perform their functions on our behalf.

Twistellar may be asked or required by law or regulatory authorities to disclose any Personal Information we have concerning you or when necessary or desirable to exercise or preserve our legal rights, or to take action regarding potentially illegal activities. We reserve the right to disclose any Personal Information we have about you if so requested or if we determine it is necessary or desirable to comply with the law or defend our rights or property.

Cookies

We use cookies from time to time to track how do you navigate around the website. We gather statistical information to help understand what do you find interesting and useful here. You will be notified about the use of cookies when you first visit our website. If you prefer not to receive cookies, you can control this technology through your browser's settings.

Information security

Wherever we hold the data, we apply the terms of this Policy and any applicable law. Twistellar will use reasonable and appropriate technical, administrative and physical safeguards to protect the Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and/or destruction. Twistellar has implemented certain security measures to help protect the security and confidentiality of information while they are under our control. We inform our employees about our policies and procedures regarding confidentiality, security, and privacy, and we emphasize the importance of complying with these rules. We limit access to your information to authorized employees who need to come into contact with that information in order to fulfill their job duties. Access or use of information for any purpose other than those explained in this privacy policy will not be authorized.

Retention terms

Twistellar will retain any Personal Information it holds for as long as may be necessary for us to fulfill the purposes outlined within this Policy or in order to comply with any legal or regulatory requirements.

Children and Privacy

Twistellar takes great care when processing children's data. This website doesn't target and isn't intended to attract children under the age of eighteen (18). However, given the specificity of the Internet, Twistellar can't guarantee that the person giving consent is truly a responsible adult. Twistellar doesn't knowingly solicit Personal Information from children under the age of eighteen (18) and doesn't send them requests for Personal Information. If we become aware that we have collected information from a child through this website without needed parents consent, we will delete that information from our records.

Cross-border transfer

Twistellar's website may contain links to third-party sites. We don't share Personal Information with those websites and isn't responsible for their privacy practices. Once you have left this website, you should check the privacy policy of the third party website to determine how your data will be handled and how information is collected from you.

Your information may be processed in any country where we have official offices, and by using our website you consent to the transfer of information. Transfer of data, may take place, provided that the data importer provides sufficient guarantees in respect of the technical and organizational security measures and the processing to be carried out is governed by a contract or legal act binding such data importer.

Access

To request access to personal information that we hold about you, we require you to submit your request in writing at the e-mail address or postal address shown below (in "Contact us" part). You will be given a right to access your personal information and correct, amend or delete it where it is inaccurate. We will endeavor to provide your requested personal information within 30 days of receiving your access request. If we cannot fulfill your request, we will provide you with a written explanation of why we had to deny your access request. To review, correct, update, delete or otherwise limit our use of your Personal Information that has been provided to us, please contact us using the contact information listed below in the 'Contact Us' section and describe clearly your request.

Changes in the Policy

Twistellar reserves the right to amend this Policy as it finds necessary. We may modify this Policy in order to comply with changes in local laws and regulations. Please ensure that you regularly check this Policy so that you are aware of any changes that are made.