Probably, for employees to get used to the system, it is better to start automation with processes that are more difficult to deviate from. These include, for example:
- Inventory control. It's quite difficult to ship goods to someone and not reflect this in the system
- Formation of operational management reports for decision making. Management is interested in such documents, which means that the system will be used.
And then start to automate sales.
It is better to implement the system in such small pieces in order not to stop the business running - and wait, I repeat, for everyone to get used to it. And do not forget that employees need time to explore the interface and features.
When you implement the system step by step, you can receive feedback and better see how the implementations go. There is time to change something. If you act by this rule, implementing projects on Salesforce takes not so much time.