KX Recruit is a free recruitment service dedicated to connecting employers with job seekers in the King's Cross area of London.

With a strong commitment to supporting the local community, the company plays a vital role in facilitating access to jobs and training opportunities on the King's Cross estate, which spans 67 acres of redeveloped land close to King's Cross Station. As part of the obligation to develop this piece of land, it was required to give back to the community. KX Recruit fulfills this commitment through initiatives focused on employment and training.

Over the past ten years, KX Recruit has successfully placed more than 1,600 individuals into meaningful employment. Their services extend beyond direct recruitment, offering apprenticeships, work experience, volunteering, and internships. The company also conducts workshops to prepare residents for the job market, covering essential skills such as resume writing, interview preparation, and effective job search techniques.

KX Recruit faced significant business challenges as it grew over its 10 years of operation. As its client base and reporting needs to be expanded, its existing CRM system became inadequate. It couldn't handle the increasing volume of reporting required to support KX Recruit.

The limitations of KX Recruit's previous platform significantly hindered the company's ability to generate timely reports, which were crucial for both internal decision-making and external client communication. The system relied heavily on manual processes that consumed too much time and resources, making it increasingly unsustainable as the business grew. This inefficiency directly affected internal operations, as it delayed access to critical data needed for daily business activities, slowing down essential processes and decision-making.

In collaboration with Seven20, a CRM/ATS built on Salesforce specifically for recruitment agencies, Twistellar implemented and customized Seven20 following KX Recruit’s business requirements, integrating a custom data model and incorporating several custom automations to optimize the recruitment process.

One of the key aspects of the solution was the improved reporting functionality that the business was looking for, which enabled KX Recruit to quickly and easily generate reports with just a few clicks. This change allowed the client to access vital data in real time, significantly reducing manual efforts and facilitating more informed decision-making processes.

Beyond the initial implementation, Twistellar supported KX Recruit with data migration and extended the solution’s capabilities, ensuring a smooth transition and ongoing success.

Objectives: To streamline KX Recruit’s operations by customizing and automating key functions within the Seven20 platform, ensuring effective workflow management, efficient data access, and improved reporting capabilities for enhanced recruitment performance.

Deliverables: Customization and implementation of Seven20, the Salesforce-based applicant tracking system (ATS) tailored for KX Recruit's business needs, including custom data models and automation features.

Following the implementation and customization of Seven20 by Twistellar, KX Recruit can now generate reports with remarkable ease, a task that previously consumed considerable time and effort. The enhanced reporting capabilities allow the team to quickly access data, which reduced the time spent on report generation.

In addition to improved reporting, the customization of Seven20 has fostered a user-friendly environment that aligns with KX Recruit's unique workflows, accommodating the specifics of their recruitment processes. The intuitive interface has led to greater user adoption among team members, enabling them to navigate the system confidently and efficiently. As a result, the team feels empowered and equipped to manage their tasks effectively, enhancing overall productivity.

While it is still early in the implementation phase, KX Recruit outlines that the transition to Seven20 not only resolves long-standing challenges but also sets the stage for ongoing improvements as the organization looks to optimize its operations continuously.